REPORT

Reduce Low-Value Collection Calls

See how a debt collection agency used Qualco ML Studio to predict which accounts were most likely to result in successful phone contact, achieving a 3.5x increase in successful contact rates.

What’s inside:

How the agency predicted contactability for defaulted accounts scheduled for phone outreach
How contactability scores helped identify accounts with low response probability
How teams deprioritised low-value calls and redirected capacity to higher-potential accounts
How targeted outreach achieved a 3.5x increase in successful contact rates

Using Contactability Insights_At a glance (1)

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Why it matters?

Focus collection effort where contact is more likely.

Qualco ML Studio helps debt collection agencies predict which accounts are more likely to respond, reduce low-value call attempts, and prioritise outreach where successful contact is more likely.

Sounds interesting?